{"id":1334,"date":"2022-10-06T13:16:14","date_gmt":"2022-10-06T05:16:14","guid":{"rendered":"https:\/\/www.mypbx.com.hk\/blog\/?p=1334"},"modified":"2022-10-06T18:15:43","modified_gmt":"2022-10-06T10:15:43","slug":"%e4%bc%81%e6%a5%ad%e8%a8%ad%e7%ab%8b%e4%b8%80%e5%80%8b-call-center-%e9%83%a8%e9%96%80%e9%9c%80%e8%a6%81%e4%bb%80%e9%ba%bc","status":"publish","type":"post","link":"https:\/\/www.mypbx.com.hk\/blog\/%E4%BC%81%E6%A5%AD%E8%A8%AD%E7%AB%8B%E4%B8%80%E5%80%8B-call-center-%E9%83%A8%E9%96%80%E9%9C%80%E8%A6%81%E4%BB%80%E9%BA%BC\/","title":{"rendered":"\u4f01\u696d\u8a2d\u7acb\u4e00\u500b Call Center \u90e8\u9580\u9700\u8981\u4ec0\u9ebc?"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">\u9996\u5148\u4ec0\u9ebc\u662f Call Center \uff1f<\/h3>\n\n\n\n<p>Call Center \u662f\u4e00\u500b\u96c6\u4e2d\u7684\u90e8\u9580\uff0c\u5c08\u9580\u8ca0\u8cac\u8655\u7406\u4f86\u81ea\u7576\u524d\u548c\u6f5b\u5728\u5ba2\u6236\u7684 Inbound \u53caOutbound (\u64a5\u51fa\u53ca\u64a5\u5165) \u96fb\u8a71\u3002Call Center \u4f4d\u65bc\u516c\u53f8\u5167\u6216\u5916\u5305\u7d66\u53e6\u4e00\u5bb6\u5c08\u9580\u8655\u7406Call \u7684\u516c\u53f8\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Call Center \u548c Contact Center \u6709\u4ec0\u9ebc\u4e0d\u540c\u4e4b\u8655?<\/h3>\n\n\n\n<p>\u5176\u5be6\u53ea\u9700\u8981\u770b\u6587\u5b57\u57fa\u672c\u5c31\u5df2\u7d93\u660e\u767d\uff0cCall Center \u53ca Contact Center \u7684\u8981\u9ede\u5728\u65bc &#8221; Call &#8221; \u53ca &#8221; Contact &#8221; \uff0c\u5b57\u9762\u4e0a\u5df2\u7d93\u89e3\u91cb\u4e86\u5169\u8005\u5206\u5225\u3002<\/p>\n\n\n\n<ul><li>Call Center : \u5c08\u6ce8\u65bc\u96fb\u8a71\u4f5c\u70ba\u6e9d\u901a\u6e20\u9053\uff0c\u4f7f\u7528\u96fb\u8a71\u4f5c\u70ba\u670d\u52d9\u53ca\u63a8\u5ee3\u4e4b\u7528<\/li><\/ul>\n\n\n\n<ul><li>Contact Center : \u8981\u9ede\u5728 &#8221;Contact&#8221; \u806f\u7d61\uff0c\u5b83\u63d0\u4f9b\u5168\u6e20\u9053\u806f\u7d61\u65b9\u5f0f\uff0c\u5e6b\u52a9\u5ba2\u6236\u4f7f\u7528\u4ed6\u5011\u4f7f\u7528\u7684\u4efb\u4f55\u6e20\u9053\u6216\u8a2d\u5099\u5f97\u5230\u670d\u52d9\u3002<\/li><\/ul>\n\n\n\n<p>\u516c\u53f8\u9078\u64c7 Call Center \u9084\u662f Contact Center \u53d6\u6c7a\u65bc\u5176\u7522\u54c1\u548c\u670d\u52d9\uff0c\u53ca\u63d0\u4f9b\u5ba2\u6236\u652f\u63f4\u7684\u6e20\u9053\u4ee5\u53ca\u516c\u53f8\u90e8\u9580\u67b6\u69cb\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Call Center \u9700\u8981\u4ec0\u9ebc\u53bb\u512a\u5316\u904b\u4f5c \uff1f<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.mypbx.com.hk\/blog\/wp-content\/uploads\/2022\/10\/call-centre-from-Carol-Trahearn-Screenshot-2020-07-08-at-16.54.12-1024x529.png\" alt=\"\" class=\"wp-image-1340\" width=\"512\" height=\"265\" srcset=\"https:\/\/www.mypbx.com.hk\/blog\/wp-content\/uploads\/2022\/10\/call-centre-from-Carol-Trahearn-Screenshot-2020-07-08-at-16.54.12-1024x529.png 1024w, https:\/\/www.mypbx.com.hk\/blog\/wp-content\/uploads\/2022\/10\/call-centre-from-Carol-Trahearn-Screenshot-2020-07-08-at-16.54.12-300x155.png 300w, https:\/\/www.mypbx.com.hk\/blog\/wp-content\/uploads\/2022\/10\/call-centre-from-Carol-Trahearn-Screenshot-2020-07-08-at-16.54.12-768x397.png 768w, https:\/\/www.mypbx.com.hk\/blog\/wp-content\/uploads\/2022\/10\/call-centre-from-Carol-Trahearn-Screenshot-2020-07-08-at-16.54.12.png 1456w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<p>\u5176\u5be6 Call Center \u4e3b\u8981\u5206\u5169\u90e8\u4efd\uff0c\u64a5\u51fa\u53ca\u64a5\u5165\u3002<\/p>\n\n\n\n<p><strong>Inbound<\/strong> <strong>Call \u64a5\u5165<\/strong> <strong>: <\/strong>Call Center \u901a\u5e38\u9700\u8981\u540c\u6642\u8655\u7406\u5927\u91cf\u64a5\u5165\uff0c\u7136\u5f8c\u7be9\u9078\u3001\u8f49\u767c\u548c\u8a18\u9304\u901a\u8a71\u3002\u800c<a href=\"https:\/\/www.mypbx.com.hk\/blog\/%E4%BB%80%E9%BA%BC%E6%98%AFIVR\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u4ea4\u4e92\u5f0f\u8a9e\u97f3\u97ff\u61c9 (&nbsp;IVR&nbsp;) \u7cfb\u7d71<\/a>\u53ef\u4ee5\u61c9\u7b54\u901a\u8a71\u4e26\u4f7f\u7528\u8a9e\u97f3\u8b58\u5225\u6280\u8853\u901a\u904e\u81ea\u52d5\u6d88\u606f\u89e3\u6c7a\u5ba2\u6236\u67e5\u8a62\uff0c\u6216\u901a\u904e<a href=\"https:\/\/www.intimatecallmanager.hk\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u81ea\u52d5\u547c\u53eb\u5206\u914d\u5668 (ACD) <\/a>\u5c07\u96fb\u8a71\u8f49\u81f3\u9069\u7576\u7684\u63a5\u807d\u8005\u3002<\/p>\n\n\n\n<p>Call Center \u6703\u8655\u7406\u4f86\u81ea\u7576\u524d\u6216\u6f5b\u5728\u5ba2\u6236\u7684\u95dc\u65bc\u5e33\u6236\u7ba1\u7406\u3001\u65e5\u7a0b\u5b89\u6392\u3001\u6280\u8853\u652f\u63f4\u3001\u6295\u8a34\u3001\u95dc\u65bc\u7522\u54c1\u6216\u670d\u52d9\u7684\u67e5\u8a62\u6216\u8cfc\u8cb7\u610f\u5716\u7684\u96fb\u8a71\u3002<\/p>\n\n\n\n<p><strong>Outbound<\/strong> <strong>\u64a5\u51fa<\/strong> : Call Center \u4e0d\u5982\u662f\u8655\u7406\u64a5\u5165\u7684\u96fb\u8a71\uff0c\u5176\u5de5\u4f5c\u5305\u62ec\u958b\u767c\u6f5b\u5728\u5ba2\u6236\u3001\u96fb\u8a71\u71df\u92b7\u3001\u5ba2\u6236\u8ddf\u9032\u3001\u7c4c\u6b3e\u3001\u554f\u5377\u8abf\u67e5\u7b49\u7b49\u3002\u70ba\u4e86\u6700\u5927\u9650\u5ea6\u5730\u63d0\u9ad8\u6548\u7387\uff0c<a href=\"https:\/\/www.intimatecallmanager.hk\/auto-dialer\" target=\"_blank\" rel=\"noreferrer noopener\">\u81ea\u52d5\u64a5\u865f\u5668<\/a>\u53ef\u4ee5\u64a5\u6253\u96fb\u8a71\uff0c\u7136\u5f8c\u5728\u81f4\u96fb\u8005\u9023\u63a5\u5f8c\u4f7f\u7528 IVR \u7cfb\u7d71\u5c07\u5b83\u5011\u8f49\u79fb\u5230\u53ef\u7528\u7684\u4ee3\u7406\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Call Center \u9700\u8981\u7684\u5718\u968a\u548c\u7d50\u69cb<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.mypbx.com.hk\/blog\/wp-content\/uploads\/2022\/10\/1000_F_480518362_28PDcxbprHa2PY3NVgofJcANbpxzLGLC.png\" alt=\"\" class=\"wp-image-1338\" width=\"500\" height=\"282\" srcset=\"https:\/\/www.mypbx.com.hk\/blog\/wp-content\/uploads\/2022\/10\/1000_F_480518362_28PDcxbprHa2PY3NVgofJcANbpxzLGLC.png 1000w, https:\/\/www.mypbx.com.hk\/blog\/wp-content\/uploads\/2022\/10\/1000_F_480518362_28PDcxbprHa2PY3NVgofJcANbpxzLGLC-300x169.png 300w, https:\/\/www.mypbx.com.hk\/blog\/wp-content\/uploads\/2022\/10\/1000_F_480518362_28PDcxbprHa2PY3NVgofJcANbpxzLGLC-768x432.png 768w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<ul><li><strong>Call Center \u5ea7\u5e2d :<\/strong> \u5ea7\u5e2d\u662f\u516c\u53f8\u8207\u5176\u5ba2\u6236\u4e4b\u9593\u7684\u95dc\u9375\u806f\u7e6b\u9ede\uff0c\u56e0\u70ba\u5ea7\u5e2d\u76f4\u63a5\u8207\u5ba2\u6236\u4ea4\u8ac7\u4e26\u8655\u7406\u4ed6\u5011\u7684\u96fb\u8a71\u3002\u5ea7\u5e2d\u53ef\u4ee5\u8655\u7406\u4f86\u96fb\u6216\u64a5\u51fa\u3002Call Center \u5ea7\u5e2d\u901a\u5e38\u5177\u6709\u5ba2\u6236\u670d\u52d9\u6280\u80fd\uff0c\u4e86\u89e3\u516c\u53f8\u4e26\u4e14\u662f\u5275\u9020\u6027\u7684\u554f\u984c\u89e3\u6c7a\u8005\u3002<\/li><li><strong>\u5718\u968a\u9818\u5c0e\u8005 : <\/strong>Call Center \u5c07\u5ea7\u5e2d\u5206\u6210\u66f4\u5c0f\u7684\u7d44\u4ee5\u4fbf\u65bc\u7ba1\u7406\u3002\u5718\u968a\u8ca0\u8cac\u4eba\u5e6b\u52a9Call Center \u5ea7\u5e2d\u7de9\u548c\u5c0d\u8a71\u3001\u89e3\u6c7a\u554f\u984c\u6216\u56de\u7b54\u5ba2\u6236\u6216\u5ea7\u5e2d\u7684\u554f\u984c\u3002\u6b64\u5916\uff0c\u5718\u968a\u9818\u5c0e\u8005\u61c9\u78ba\u4fdd Call Center \u5ea7\u5e2d\u6548\u7387\u4e26\u5c65\u884c\u8077\u8cac\u3002<\/li><li><strong>IT\u4eba\u54e1 : <\/strong>IT \u5c08\u696d\u4eba\u54e1\u5c0d Call Center \u81f3\u95dc\u91cd\u8981\uff0c\u5c24\u5176\u662f\u90a3\u4e9b\u9060\u7a0b\u64cd\u4f5c\u7684\u3002\u96d6\u7136 IT \u4eba\u54e1\u4e26\u4e0d\u662f Call Center \u7684\u5c08\u5c6c\u4eba\u54e1\uff0c\u4f46\u4ed6\u5011\u53ef\u4ee5\u78ba\u4fdd\u5ea7\u5e2d\u7684\u8a2d\u5099\u7a69\u5b9a\uff0c\u4ee5\u4fdd\u6301 Call Center \u7684\u904b\u4f5c\u3002<\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Contact &amp; Call Center System : <a href=\"https:\/\/www.intimatecallmanager.hk\/\">www.intimatecallmanager.hk<\/a><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>\u9996\u5148\u4ec0\u9ebc\u662f Call Center \uff1f Call Center \u662f\u4e00\u500b\u96c6\u4e2d\u7684\u90e8\u9580\uff0c\u5c08\u9580\u8ca0\u8cac\u8655\u7406\u4f86\u81ea\u7576\u524d\u548c\u6f5b\u5728\u5ba2&#8230; &raquo; <a class=\"read-more-link\" href=\"https:\/\/www.mypbx.com.hk\/blog\/%E4%BC%81%E6%A5%AD%E8%A8%AD%E7%AB%8B%E4%B8%80%E5%80%8B-call-center-%E9%83%A8%E9%96%80%E9%9C%80%E8%A6%81%E4%BB%80%E9%BA%BC\/\">\u95b1\u8b80\u5168\u6587<\/a><\/p>\n","protected":false},"author":3,"featured_media":1335,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[7],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u4f01\u696d\u8a2d\u7acb\u4e00\u500b Call Center \u90e8\u9580\u9700\u8981\u4ec0\u9ebc? \u53c8\u9700\u8981\u4ec0\u9ebc\u53bb\u512a\u5316\u5176\u904b\u4f5c?<\/title>\n<meta name=\"description\" content=\"Call Center \u662f\u4e00\u500b\u96c6\u4e2d\u95dc\u65bc\u96fb\u8a71\u806f\u7d61\u7684\u90e8\u9580\uff0c\u5c08\u9580\u8ca0\u8cac\u8655\u7406\u4f86\u81ea\u7576\u524d\u548c\u6f5b\u5728\u5ba2\u6236\u7684 Inbound \u53caOutbound (\u64a5\u51fa\u53ca\u64a5\u5165) \u96fb\u8a71\u3002Call Center \u4f4d\u65bc\u516c\u53f8\u5167\u6216\u5916\u5305\u7d66\u53e6\u4e00\u5bb6\u5c08\u9580\u8655\u7406Call \u7684\u516c\u53f8\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mypbx.com.hk\/blog\/\u4f01\u696d\u8a2d\u7acb\u4e00\u500b-call-center-\u90e8\u9580\u9700\u8981\u4ec0\u9ebc\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u4f01\u696d\u8a2d\u7acb\u4e00\u500b Call Center \u90e8\u9580\u9700\u8981\u4ec0\u9ebc? \u53c8\u9700\u8981\u4ec0\u9ebc\u53bb\u512a\u5316\u5176\u904b\u4f5c?\" \/>\n<meta property=\"og:description\" content=\"Call Center \u662f\u4e00\u500b\u96c6\u4e2d\u95dc\u65bc\u96fb\u8a71\u806f\u7d61\u7684\u90e8\u9580\uff0c\u5c08\u9580\u8ca0\u8cac\u8655\u7406\u4f86\u81ea\u7576\u524d\u548c\u6f5b\u5728\u5ba2\u6236\u7684 Inbound 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