{"id":1365,"date":"2022-11-24T13:16:23","date_gmt":"2022-11-24T05:16:23","guid":{"rendered":"https:\/\/www.mypbx.com.hk\/blog\/?p=1365"},"modified":"2022-11-28T10:44:34","modified_gmt":"2022-11-28T02:44:34","slug":"what_is_crm","status":"publish","type":"post","link":"https:\/\/www.mypbx.com.hk\/blog\/%E5%90%84%E5%A4%A7%E4%BC%81%E6%A5%AD%E5%B8%B8%E8%AA%AA%E7%9A%84crm%E5%AE%A2%E6%88%B6%E9%97%9C%E4%BF%82%E7%AE%A1%E7%90%86%E5%88%B0%E5%BA%95%E6%98%AF%E4%BB%80%E9%BA%BC-%E6%9C%89\/","title":{"rendered":"\u5404\u5927\u4f01\u696d\u5e38\u8aaa\u7684\u300cCRM\u300d\u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406\u5230\u5e95\u662f\u4ec0\u9ebc ? \u6709\u4ec0\u9ebc\u4f5c\u7528 ?"},"content":{"rendered":"\n<p>\u9996\u5148\u4f60\u8981\u77e5\u9053 CRM \u662f\u4e00\u500b\u7e2e\u5beb\uff0c\u5168\u540d\u70ba <strong>Customer Relationship Management<\/strong> \u5373\u662f <strong>\u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406<\/strong> \u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>CRM \u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406<\/strong>\u7684\u8d77\u6e90<\/h2>\n\n\n\n<p>\u5176\u5be6 <strong>CRM \u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406<\/strong>\u4e26\u4e0d\u662f\u4e00\u500b\u65b0\u7684\u6982\u5ff5 \u2014\u2014 \u65e9\u5728 1980 \u5e74\u4fbf\u5df2\u7d93\u6709\u985e\u4f3c\u7684\u6982\u5ff5\uff1b <strong>Contact Management \u63a5\u89f8\u7ba1\u7406<\/strong>\uff0c\u5373\u662f\u5c08\u9580<strong>\u6536\u96c6\u5ba2\u6236\u8207\u516c\u53f8\u806f\u7e6b\u7684\u8cc7\u6599<\/strong> \uff1b\u800c\u5728 1985 \u5e74\u95dc\u4fc2\u71df\u92b7\u9019\u6982\u5ff5\u51fa\u73fe\u5f8c\uff0c\u5e02\u5834\u71df\u92b7\u7406\u8ad6\u51fa\u73fe\u65b0\u7684\u7a81\u7834 \uff1b\u53bb\u5230 1990 \u5e74\u5247\u6f14\u8b8a\u6210\u542b\u6709\u96fb\u8a71\u670d\u52d9\u4e2d\u5fc3\u652f\u63f4\u7684 <strong>Customer Care \u5ba2\u6236\u95dc\u61f7<\/strong> \u3002<\/p>\n\n\n\n<p>\u8b1b\u5230\u9019\u88e1\u662f\u5426\u89ba\u5f97\u5df2\u7d93\u958b\u59cb\u63a5\u8fd1\u73fe\u4eca\u7684 <strong>Customer Relationship Management 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:<\/p>\n\n\n\n<ul><li>\u65b0\u614b\u7684\u4f01\u696d\u7ba1\u7406\u601d\u60f3\u53ca\u7406\u5ff5<\/li><li>\u5275\u65b0\u7684\u4f01\u696d\u7ba1\u7406\u6a21\u5f0f\u53ca\u6a5f\u5236<\/li><li>\u5229\u7528\u79d1\u6280\u53bb\u5e6b\u52a9\u7ba1\u7406\u4f01\u696d\uff0c\u63d0\u5347\u6548\u7387<\/li><\/ul>\n\n\n\n<p><strong>CRM \u7684\u6838\u5fc3\u662f\u5ba2\u6236\u50f9\u503c\u7ba1\u7406\uff0c\u5b83\u53ef\u4ee5\u6eff\u8db3\u5404\u7a2e\u5ba2\u6236\u7684\u500b\u4eba\u5316\u8981\u6c42\uff0c\u63d0\u9ad8\u5ba2\u6236\u5c0d\u54c1\u724c\u7684\u5fe0\u8aa0\u5ea6\uff0c\u5f9e\u800c\u4fdd\u7559\u73fe\u6709\u5ba2\u6236\u6e1b\u4f4e\u6d41\u5931\u7387<\/strong>\u3002<\/p>\n\n\n\n<p>\u96a8\u8457\u79d1\u6280\u9032\u6b65\uff0cCRM\u5df2\u7d93\u6210\u70ba\u7ba1\u7406\u8edf\u4ef6\u53ca\u4f01\u696d\u7ba1\u7406\u89e3\u6c7a\u65b9\u6848\u7684\u985e\u578b\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u5047\u5982\u6211\u6709\u4e00\u5957 CRM \u7cfb\u7d71\uff0c\u6211\u8981\u5982\u4f55\u7ba1\u7406\u65e5\u5e38\u5de5\u4f5c ?<\/h2>\n\n\n\n<p>\u8b58\u5225\u4f60\u7684\u5ba2\u6236<\/p>\n\n\n\n<ul><li>\u628a\u5ba2\u6236\u8cc7\u6599\u8f38\u5165\u5230\u8cc7\u6599\u5eab<\/li><li>\u6536\u96c6\u5ba2\u6236\u76f8\u95dc\u4fe1\u606f<\/li><\/ul>\n\n\n\n<p>\u5206\u6790\u4f60\u7684\u5ba2\u6236<\/p>\n\n\n\n<ul><li>\u90a3\u4e9b\u662f\u91cd\u8981\u5ba2\u6236<\/li><li>\u6210\u55ae\u7684\u6a5f\u7387\u5927\u5c0f<\/li><li>\u5ba2\u6236\u7684\u5fe0\u8aa0\u5ea6<\/li><\/ul>\n\n\n\n<p>\u5167\u90e8\u7684\u7ba1\u7406<\/p>\n\n\n\n<ul><li>\u54e1\u5de5\u96fb\u8a71\u63a5\u807d\u6578<\/li><li>\u54e1\u5de5\u6c92\u6709\u63a5\u807d\u6b21\u6578<\/li><li>\u901a\u8a71\u6642\u9577<\/li><li>\u5de5\u4f5c\u6548\u7387<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">CRM \u7cfb\u7d71\u7684\u6700\u5927\u597d\u8655 !<\/h2>\n\n\n\n<p>CRM 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?<\/p>\n\n\n\n<ol><li><strong>\u6539\u5584\u5ba2\u6236\u9ad4\u9a57\uff1a<\/strong>\u8b93\u5ba2\u670d\u4eba\u54e1\u53ca\u73fe\u5834\u670d\u52d9\u6280\u8853\u4eba\u54e1\u5168\u76e4\u638c\u63e1\u5ba2\u6236\u9700\u6c42\uff0c\u9032\u800c\u63d0\u4f9b\u500b\u4eba\u5316\u5ba2\u6236\u9ad4\u9a57\uff0c\u5feb\u901f\u89e3\u6c7a\u5ba2\u6236\u554f\u984c\u3002<\/li><li><strong>\u6e1b\u5c11\u5ba2\u6236\u6d41\u5931\u7387\uff1a<\/strong>\u900f\u904e\u63d0\u5347\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u7684\u500b\u4eba\u5316\u670d\u52d9\uff0c\u7559\u4f4f\u5ba2\u6236\u3002\u57f7\u884c\u5373\u6642\u5206\u6790\uff0c\u627e\u51fa\u6700\u4f73\u65b9\u6848\u3001\u9069\u7576\u6642\u6a5f\u53ca\u6700\u4f73\u7ba1\u9053\u3002<\/li><li><strong>\u63d0\u9ad8\u92b7\u552e\u71df\u5229\uff1a<\/strong>\u904b\u7528\u6574\u5408\u5f0f\u5de5\u5177\u9032\u884c\u92b7\u552e\u4eba\u529b\u81ea\u52d5\u5316\u3001\u6f5b\u5728\u5546\u6a5f\u7ba1\u7406\u3001\u9810\u6e2c\u3001\u4ea4\u53c9\u92b7\u552e\u3001\u96fb\u5b50\u5546\u52d9\u7b49\uff0c\u5927\u5e45\u63d0\u5347\u5404\u968e\u6bb5\u92b7\u552e\u5546\u6a5f\u7684\u900f\u660e\u5ea6\uff0c\u5e36\u52d5\u71df\u5229\u6210\u9577\u3002<\/li><li><strong>\u63d0\u9ad8\u54e1\u5de5\u6548\u7387\uff1a<\/strong>\u904b\u7528\u81ea\u52d5\u5316\u6d41\u7a0b\u548c\u7cfb\u7d71\u5167\u5efa\u8a2d\u7f6e\u7684\u8ffd\u8e64\u62dc\u8a2a\u63d0\u9192\uff0c\u5354\u52a9\u4f01\u696d\u7684\u92b7\u552e\u3001\u884c\u92b7\u8207\u670d\u52d9\u5718\u968a\u4ee5\u66f4\u5c11\u7cbe\u529b\u5b8c\u6210\u66f4\u591a\u5de5\u4f5c\u3002<\/li><li><strong>\u5354\u4f5c\u66f4\u5b8c\u5584\uff1a<\/strong>\u904b\u7528\u5354\u4f5c\u5f0f CRM\uff0c\u5e6b\u52a9\u6574\u500b\u5718\u968a\u3001\u90e8\u9580\u53ca\u5167\u5916\u90e8\u5229\u76ca\u76f8\u95dc\u4eba\u58eb\u4e4b\u9593\u5206\u4eab\u8cc7\u8a0a\uff0c\u4ee5\u4fbf\u5728\u6bcf\u500b\u63a5\u89f8\u9ede\u63d0\u4f9b\u66f4\u5b8c\u5584\u7684\u5ba2\u6236\u670d\u52d9\u3002<\/li><\/ol>\n\n\n\n<p>Intimate Call Manager \u5ba2\u6236\u670d\u52d9\u4e2d\u5fc3\u7ba1\u7406\u7cfb\u7d71 : <a href=\"https:\/\/www.intimatecallmanager.hk\/\">https:\/\/www.intimatecallmanager.hk\/<\/a> <\/p>\n\n\n\n<p class=\"has-normal-font-size\">\u5982\u5c0dCRM\u7cfb\u7d71\u6709\u8208\u8da3\u6216\u60f3\u4e86\u89e3\u66f4\u591a\uff0c\u6b61\u8fce\u81f4\u96fb\u806f\u7d61\u6211\u5011 \u260e<strong> (852) 3977 6888 <\/strong>\u6216\u8005\u9032\u5165\u4ee5\u4e0a\u7684\u7db2\u9801\u4e86\u89e3\u66f4\u591a <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"855\" height=\"382\" src=\"https:\/\/www.mypbx.com.hk\/blog\/wp-content\/uploads\/2022\/11\/image-9.png\" alt=\"\" class=\"wp-image-1369\" srcset=\"https:\/\/www.mypbx.com.hk\/blog\/wp-content\/uploads\/2022\/11\/image-9.png 855w, https:\/\/www.mypbx.com.hk\/blog\/wp-content\/uploads\/2022\/11\/image-9-300x134.png 300w, https:\/\/www.mypbx.com.hk\/blog\/wp-content\/uploads\/2022\/11\/image-9-768x343.png 768w\" sizes=\"(max-width: 855px) 100vw, 855px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>\u9996\u5148\u4f60\u8981\u77e5\u9053 CRM \u662f\u4e00\u500b\u7e2e\u5beb\uff0c\u5168\u540d\u70ba Customer Relationship Management \u5373&#8230; &raquo; <a class=\"read-more-link\" href=\"https:\/\/www.mypbx.com.hk\/blog\/%E5%90%84%E5%A4%A7%E4%BC%81%E6%A5%AD%E5%B8%B8%E8%AA%AA%E7%9A%84crm%E5%AE%A2%E6%88%B6%E9%97%9C%E4%BF%82%E7%AE%A1%E7%90%86%E5%88%B0%E5%BA%95%E6%98%AF%E4%BB%80%E9%BA%BC-%E6%9C%89\/\">\u95b1\u8b80\u5168\u6587<\/a><\/p>\n","protected":false},"author":3,"featured_media":1371,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[7,9,24],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u5404\u5927\u4f01\u696d\u5e38\u8aaa\u7684\u300cCRM\u300d\u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406\u5230\u5e95\u662f\u4ec0\u9ebc ? \u6709\u4ec0\u9ebc\u4f5c\u7528 ?<\/title>\n<meta name=\"description\" content=\"\u5c31\u5728 1999 \u5e74, \u4e00\u9593\u516c\u53f8\u63d0\u51fa\u4e86CRM\u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406\u6982\u5ff5\u3002\u70ba\u4ec0\u9ebc\u9019\u6642\u8981\u63d0\u51fa\u4e00\u500b CRM 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