{"id":219,"date":"2021-02-14T20:45:26","date_gmt":"2021-02-14T12:45:26","guid":{"rendered":"https:\/\/www.mypbx.com.hk\/blog\/?p=219"},"modified":"2021-08-16T18:13:32","modified_gmt":"2021-08-16T10:13:32","slug":"call-center%e5%92%8ccontact-center%e6%9c%89%e4%bd%95%e4%b8%8d%e5%90%8c%ef%bc%9f","status":"publish","type":"post","link":"https:\/\/www.mypbx.com.hk\/blog\/call-center%E5%92%8Ccontact-center%E6%9C%89%E4%BD%95%E4%B8%8D%E5%90%8C\/","title":{"rendered":"Call Center \u548c Contact Center \u6709\u4f55\u4e0d\u540c\uff1f"},"content":{"rendered":"\n<p>Call Center \u548c Contact Center \u6709\u4f55\u4e0d\u540c\uff1f\u5f9e\u6587\u5b57\u4e0a\u89e3\u91cb\uff0c\u50b3\u7d71\u547c\u53eb\u4e2d\u5fc3 \uff08Call Center\uff09\u670d\u52d9\u4ee5\u300c\u8a9e\u97f3\u300d\u70ba\u4e3b\uff0c\u800c\u806f\u7d61\u4e2d\u5fc3 \uff08Contact Center\uff09 \u5247\u662f\u5f37\u8abf\u591a\u65b9\u63a5\u89f8\uff0c\u589e\u8a2d\u591a\u5a92\u9ad4\u7684\u901a\u8a0a\u7ba1\u9053\uff0c\u50cf\u662f\u5e74\u8f15\u4e16\u4ee3\u559c\u611b\u7684\u5373\u6642\u901a\u8a0a (Instant Messaging; IM)\u3001\u7db2\u9801\u96fb\u8a71 (Web Call)\uff0c\u4ee5\u670d\u52d9\u6163\u7528\u4e0d\u540c\u5a92\u9ad4\u7684\u5ba2\u6236\u65cf\u7fa4\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u547c\u53eb\u4e2d\u5fc3\uff08call center\uff09\u4e3b\u8981\u662f\u201c\u96fb\u8a71\u4e2d\u5fc3\u201d<\/h2>\n\n\n\n<p>\u5be6\u969b\u4e0a\u5c31\u662f\u70ba\u7528\u6236\u670d\u52d9\u7684\u201c\u670d\u52d9\u4e2d\u5fc3\u201d <a href=\"https:\/\/www.intimatecallmanager.hk\" target=\"_blank\" rel=\"noreferrer noopener\">\u547c\u53eb\u4e2d\u5fc3\uff08Call Center\uff09<\/a>\u6700\u521d\u8d77\u6e90\u65bc\u71b1\u7dda\u96fb\u8a71\uff0c\u7d93\u904e\u5546\u696d\u8207\u6280\u8853\u7684\u767c\u5c55\uff0c\u547c\u53eb\u4e2d\u5fc3\u89e3\u6c7a\u65b9\u6848\u9010\u6f38\u8d85\u8d8a\u4e86\u539f\u4f86\u90a3\u7a2e\u552e\u5f8c\u670d\u52d9\u4e2d\u5fc3\uff0c\u6545\u969c\u8655\u7406\u53f0\u7684\u6982\u5ff5\uff0c\u547c\u53eb\u4e2d\u5fc3\uff08Call Center\uff09\u6b63\u5728\u6210\u70ba\u73fe\u4ee3\u4f01\u696d\u9032\u884c\u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406 \uff08CRM \/\u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406\uff09\uff0c\u6578\u64da\u6316\u6398\uff0c\u633d\u7559\u5ba2\u6236\uff0c\u4e86\u89e3\u548c\u628a\u63e1\u5ba2\u6236\u9700\u6c42\u6700\u4f73\u6700\u6709\u6548\u7684\u5de5\u5177\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Center \u4e3b\u8981\u6982\u5ff5\u4fc2\u5efa\u69cb\u667a\u6167\u5316\u7ba1\u7406\u5e73\u53f0<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.intimatesystem.com\/?Call%20Manager\" target=\"_blank\" rel=\"noreferrer noopener\">\u806f\u7d61\u4e2d\u5fc3 \uff08Contact Center\uff09<\/a>\u4e3b\u8981\u6982\u5ff5\u4fc2\u5efa\u69cb 1 \u500b IP \u667a\u6167\u5316\u5e73\u53f0\uff0c\u53ef\u63d0\u4f9b\u8a9e\u97f3 Call\u3001E-mail\u3001\u5ba2\u6236\u95dc\u4fc2\u7cfb\u7d71\uff08CRM\uff09\u3001\u5373\u6642\u554f\u5377\uff0c \u50b3\u771f\uff08Fax\uff09\u3001\u77ed\u8a0a (SMS)\u3001\u7dda\u4e0a\u4ea4\u8ac7 (IM\/Chat)\u3001\u7db2\u9801\u96fb\u8a71\u3001 <a href=\"https:\/\/www.mypbx.com.hk\/?IVR\">IVRS \u4e92\u52d5\u8a9e\u97f3\u7cfb\u7d71<\/a>\uff0c\u751a\u81f3\u662f\u8996\u8a0a\u6216 Push \u8cc7\u6599 DB \u4e92\u52d5\u7b49\u529f\u80fd\u3002<\/p>\n\n\n\n<p>Contact Center \u4e92\u52d5\u4e2d\u5fc3\u9664\u5feb\u901f\u8655\u7406\u554f\u984c\uff0c\u70ba\u4f01\u696d\u5e36\u4f86\u63d0\u9ad8\u9867\u5ba2\u6eff\u610f\u5ea6\u3001\u64f4\u5c55\u5546\u6a5f\u7b49\u512a\u52e2\u5916\uff0c\u4ea6\u63d0\u9ad8\u5ba2\u670d\u4eba\u54e1\u5de5\u4f5c\u4fbf\u5229\u6027\uff0c\u4f8b\u5982\u5ba2\u670d\u4eba\u54e1\u53ef\u5728\u55ae\u4e00\u8edf\u9ad4\u4ecb\u9762\u57f7\u884c\u4e0d\u540c\u578b\u614b\u7684\u4e92\u52d5\u6a5f\u5236\uff0c\u5305\u62ec Call Centre \u63a5\u807d\u96fb\u8a71 (Inbound)\u3001\u5916\u64a5\u96fb\u8a71 (Outbound)\u3001\u8655\u7406 E-mail \u6216\u9032\u884c Web \u670d\u52d9\uff0c\u6539\u5584\u4e86\u50b3\u7d71\u7368\u7acb\u8655\u7406\uff0c\u751a\u81f3\u662f\u958b\u555f\u4e0d\u540c\u4ecb\u9762\u7684\u64cd\u4f5c\u65b9\u5f0f\uff0c\u63d0\u9ad8\u5de5\u4f5c\u6548\u7387\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-3\">\n<div class=\"wp-block-column is-layout-flow\">\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-mypbx-blog-\u96fb\u8a71\u7cfb\u7d71-call-center-\u89e3\u6c7a\u65b9\u6848 wp-block-embed-mypbx-blog-\u96fb\u8a71\u7cfb\u7d71-call-center-\u89e3\u6c7a\u65b9\u6848\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"video-container\"><blockquote class=\"wp-embedded-content\" data-secret=\"CiXyQBFd0U\"><a href=\"https:\/\/www.mypbx.com.hk\/blog\/%E5%A6%82%E4%BD%95%E5%BB%BA%E7%AB%8B%E5%AE%A2%E6%9C%8D%E4%B8%AD%E5%BF%83-call-center-%E5%8F%8A%E6%9C%89%E6%95%88%E6%8F%90%E5%8D%87%E4%BC%81%E6%A5%AD%E6%9C%8D%E5%8B%99%E8%B3%AA%E9%87%8F\/\">\u5982\u4f55\u5efa\u7acb\u5ba2\u670d\u4e2d\u5fc3 Call Center \u53ca\u6709\u6548\u63d0\u5347\u4f01\u696d\u670d\u52d9\u8cea\u91cf ?<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"\u5982\u4f55\u5efa\u7acb\u5ba2\u670d\u4e2d\u5fc3 Call Center \u53ca\u6709\u6548\u63d0\u5347\u4f01\u696d\u670d\u52d9\u8cea\u91cf ? &#8212; MyPBX Blog \u96fb\u8a71\u7cfb\u7d71 Call Center \u89e3\u6c7a\u65b9\u6848\" src=\"https:\/\/www.mypbx.com.hk\/blog\/%E5%A6%82%E4%BD%95%E5%BB%BA%E7%AB%8B%E5%AE%A2%E6%9C%8D%E4%B8%AD%E5%BF%83-call-center-%E5%8F%8A%E6%9C%89%E6%95%88%E6%8F%90%E5%8D%87%E4%BC%81%E6%A5%AD%E6%9C%8D%E5%8B%99%E8%B3%AA%E9%87%8F\/embed\/#?secret=CiXyQBFd0U\" data-secret=\"CiXyQBFd0U\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/div>\n<\/div><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\">\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-mypbx-blog-\u96fb\u8a71\u7cfb\u7d71-call-center-\u89e3\u6c7a\u65b9\u6848 wp-block-embed-mypbx-blog-\u96fb\u8a71\u7cfb\u7d71-call-center-\u89e3\u6c7a\u65b9\u6848\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"video-container\"><blockquote class=\"wp-embedded-content\" data-secret=\"uOxMAHSjA6\"><a href=\"https:\/\/www.mypbx.com.hk\/blog\/%E5%A6%82%E4%BD%95%E6%89%8D%E5%8F%AF%E6%94%B9%E5%96%84%E5%AE%A2%E6%88%B6%E6%9C%8D%E5%8B%99%E4%B8%AD%E5%BF%83-call-center-%E7%9A%84%E7%AE%A1%E7%90%86\/\">\u5982\u4f55\u624d\u53ef\u6539\u5584\u5ba2\u6236\u670d\u52d9\u4e2d\u5fc3 (Call Center) \u7684\u7ba1\u7406?<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"\u5982\u4f55\u624d\u53ef\u6539\u5584\u5ba2\u6236\u670d\u52d9\u4e2d\u5fc3 (Call Center) \u7684\u7ba1\u7406? &#8212; MyPBX Blog \u96fb\u8a71\u7cfb\u7d71 Call Center \u89e3\u6c7a\u65b9\u6848\" src=\"https:\/\/www.mypbx.com.hk\/blog\/%E5%A6%82%E4%BD%95%E6%89%8D%E5%8F%AF%E6%94%B9%E5%96%84%E5%AE%A2%E6%88%B6%E6%9C%8D%E5%8B%99%E4%B8%AD%E5%BF%83-call-center-%E7%9A%84%E7%AE%A1%E7%90%86\/embed\/#?secret=uOxMAHSjA6\" data-secret=\"uOxMAHSjA6\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/div>\n<\/div><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Call Center \u548c Contact Center \u6709\u4f55\u4e0d\u540c\uff1f\u5f9e\u6587\u5b57\u4e0a\u89e3\u91cb\uff0c\u50b3\u7d71\u547c\u53eb\u4e2d\u5fc3 \uff08Call C&#8230; &raquo; <a class=\"read-more-link\" href=\"https:\/\/www.mypbx.com.hk\/blog\/call-center%E5%92%8Ccontact-center%E6%9C%89%E4%BD%95%E4%B8%8D%E5%90%8C\/\">\u95b1\u8b80\u5168\u6587<\/a><\/p>\n","protected":false},"author":4,"featured_media":220,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Call Center \u548c Contact Center \u6709\u4f55\u4e0d\u540c\uff1f - MyPBX Blog \u96fb\u8a71\u7cfb\u7d71 Call Center \u89e3\u6c7a\u65b9\u6848<\/title>\n<meta name=\"description\" content=\"Call Center \u548c Contact Center \u6709\u4f55\u4e0d\u540c\uff1f - Call Center\u548cContact Center\u6709\u4f55\u4e0d\u540c\uff1f\u50b3\u7d71Call Center\u670d\u52d9\u4ee5\u300c\u8a9e\u97f3\u300d\u70ba\u4e3b\uff0c\u800cContact Center\u5247\u662f\u5f37\u8abf\u591a\u65b9\u63a5\u89f8\uff0c\u589e\u8a2d\u591a\u5a92\u9ad4Call Centre\u7684\u901a\u8a0a\u7ba1\u9053\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mypbx.com.hk\/blog\/call-center\u548ccontact-center\u6709\u4f55\u4e0d\u540c\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call Center \u548c Contact Center \u6709\u4f55\u4e0d\u540c\uff1f - MyPBX Blog \u96fb\u8a71\u7cfb\u7d71 Call Center \u89e3\u6c7a\u65b9\u6848\" \/>\n<meta property=\"og:description\" content=\"Call Center \u548c Contact Center \u6709\u4f55\u4e0d\u540c\uff1f - Call Center\u548cContact Center\u6709\u4f55\u4e0d\u540c\uff1f\u50b3\u7d71Call Center\u670d\u52d9\u4ee5\u300c\u8a9e\u97f3\u300d\u70ba\u4e3b\uff0c\u800cContact Center\u5247\u662f\u5f37\u8abf\u591a\u65b9\u63a5\u89f8\uff0c\u589e\u8a2d\u591a\u5a92\u9ad4Call Centre\u7684\u901a\u8a0a\u7ba1\u9053\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mypbx.com.hk\/blog\/call-center\u548ccontact-center\u6709\u4f55\u4e0d\u540c\/\" \/>\n<meta property=\"og:site_name\" content=\"MyPBX Blog \u96fb\u8a71\u7cfb\u7d71 Call Center \u89e3\u6c7a\u65b9\u6848\" \/>\n<meta property=\"article:published_time\" content=\"2021-02-14T12:45:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-16T10:13:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.mypbx.com.hk\/blog\/wp-content\/uploads\/2021\/02\/callcenter-contactcenter.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"412\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"1 \u5206\u9418\">\n<!-- \/ Yoast SEO plugin. -->","views":1607,"_links":{"self":[{"href":"https:\/\/www.mypbx.com.hk\/blog\/wp-json\/wp\/v2\/posts\/219"}],"collection":[{"href":"https:\/\/www.mypbx.com.hk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mypbx.com.hk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mypbx.com.hk\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mypbx.com.hk\/blog\/wp-json\/wp\/v2\/comments?post=219"}],"version-history":[{"count":6,"href":"https:\/\/www.mypbx.com.hk\/blog\/wp-json\/wp\/v2\/posts\/219\/revisions"}],"predecessor-version":[{"id":823,"href":"https:\/\/www.mypbx.com.hk\/blog\/wp-json\/wp\/v2\/posts\/219\/revisions\/823"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mypbx.com.hk\/blog\/wp-json\/wp\/v2\/media\/220"}],"wp:attachment":[{"href":"https:\/\/www.mypbx.com.hk\/blog\/wp-json\/wp\/v2\/media?parent=219"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mypbx.com.hk\/blog\/wp-json\/wp\/v2\/categories?post=219"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mypbx.com.hk\/blog\/wp-json\/wp\/v2\/tags?post=219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}