IVR (Interactive Voice Response) System Solution  

IVR - short for Interactive Voice Response - is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.

Historically, IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.

 

Interactive Voice Response system allows businesses to reduce costs, improve customer services and handle high volumes of calls. Callers are given a few choice for them to select by pressing different digits on the telephone, and certain actions or response will happen. Companies can use MyPBX's Interactive Voice Response system to define the company into different departments, branches, languages and more.

 

IVR systems provide customers with many services such as fax on demand, secure access to confidential account information, general information such as phone numbers and working hours, and an easy way to navigate through a complex phone system

 

         

IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Additionally, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities.

 

             

 

We Specialize in Building Customized IVR programming solutions and services with Intimate IVR.