Intimate Call Manager - Call Center Solutions
Intimate Call Manager is a call center system software for a customer service platform that helps businesses handle incoming calls in an efficient manner.
The best call center system provides queues for routing calls and reports for managers to track agent performance in real time. With the right data, managers can estimate caller demand, staff appropriately and improve phone response times to ultimately create a better customer experience.
IVR
Effectively route calls to the right department based on caller input
Auto Dialer
Make outbound calling easy with an automated dialing system
ACD
Auto distribute your calls to the best-suited agent via routing
Call List Management
Easy access to all the customer information for better conversion
Call Monitoring
Ensure high call quality by monitoring real-time calls
Reporting and Dashboards
Get better visibility and hold on every metric that matters
Call Recording
Recording every call and use these recordings to score your agents
Flow Automation
Improve the overall productivity with automated workflows
Our call contact center solutions
Official Site
https://www.intimatesystem.com/?Call%20Manager
Intimate Call Contact Center
http://www.intimatecallmanager.hk/
The advantages of call center software for businesses
Businesses that care about customer service cannot ignore the benefits of call center software.
Manage incoming calls with ease
At first, a single receptionist might have been enough. But as your business grows, you will need a team to handle the phones. A professional call center management system makes setting up your call flows and managing your queues much simpler than ever before.
Keep track of your team
Call center software monitors every aspect of your call flow, such as customers in queue, average speed to answer and average talk time. These metrics are presented with up-to-the-second accuracy so managers can quickly resolve issues that come up.
Enhance customer experiences
Your phone support has a huge impact on user satisfaction. Rather than leave customers on the line endlessly, call center software can provide interactive prompts and business information upfront and then effectively route each call to an available agent.
Easy to manage
Give supervisors the freedom of doing business their way without the hefty price tag.
Dashboards – Improve interactions on-the-fly with real-time queue and agent dashboards.
Unified Collaboration – Collaborate quickly with coworkers via phone, meetings, chat, or text.
CRM - Better interactions and automated workflows with powerful CRM system and more.